During the past weekend (March 24th to 26th, 2017), GearBest.com was struck by an unforeseeable network software glitch affecting the currency exchange rate used on the website. This led to a considerable loss of money for GearBest during that period of time, as prices were incorrectly deflated.
At the time of writing for this notice, all issues have been resolved and the situation is now normalized.
How it affects the customer?
It doesn’t. All orders placed during the time of the glitch will be delivered in a regular fashion, and the aforementioned deflated values at which products were purchased will be respected. All commitments will be respected and followed throughout, taking into consideration that being unaware of the situation, consumers should not and will not be inconvenienced in any way or by any measure.
Also, all of GearBest business partners and affiliate operations affected by the glitch will be issued as they were processed, with all corresponding commissions and dues.
How will GearBest make sure it doesn’t happen again?
Until the “glitch” occurred, GearBest always used a competitive fixed exchange rate (eg. USD ~ EUR) that was updated only when a major fluctuation occurred. From now on, the currency exchange rate will be updated weekly. Also, a deep and thorough internal investigation has been ordered to detect and correct any potential technical issues that might have led to the network glitch.
The GearBest team thanks everyone for the continuous support, and promises to keep working to deliver the best e-commerce platform possible.